We Offer Solutions for All Type of Merchants

LOW RISK

Make sure you are always processing using the EMV Chip Card & using proper policy on your receipts

HIGH RISK

We offer additional Fraud Solutions based on your business type, and we review your policies & procedures

STRIP CLUBS

We work with you to establish best practices to minimize chargebacks in your club and assist with mitigation

E-COMMERCE

Merchants who sell physical goods, services, digital downloads, virtual services, streaming and more!

Receive Your Chargebacks By EmaiL, FAX, or Through a Dashboard

Chargebacks can all be uploaded in most cases
* based on the processor

NEGATIVE DATABASE

BIN DATA

AVS & CVV2

3D SECURE

IP MONITORING

FRAUD DATA

HISTORICAL DATA

THROTTLING

When you get a chargeback making sure that you send in the right information is important, addressing the cardholders concerns is of the utmost importance.

Also when you become a client of NPSBANK we make sure if you need any special policies on your receipts to help curb chargebacks.

Some examples of that are putting notices in the footer, all sales are final, exchange or credit within 7 days of purchase, if you have special sales we suggest using a stamp and pulling the paper out of the machine so the stamp is under the signature and stamping the store copy as well.

What happens when you get a Chargeback?

Send us your chargeback letter and all the documents, along with the letter you want to send.

STEP 1

We then review all of the information

STEP 2

We assist you in making any changes to the letter

STEP 3

We discuss the changes and you submit your chargeback – upload and/or fax

STEP 4

Merchants should call the next day to confirm all the information was received

STEP 5

If this a difficult case we can get involved in calling the chargeback department on your behalf.

Contact Us